Mobilize Comms Blog

Social Service Organizations Harness Their Own Big Data

Posted by Jade Baranski on May 25, 2021 3:27:59 PM
This month, Mobilize released their Enterprise tool, a dynamic cloud-based product that enables multi-tiered organizations to create centralized, unified data intake and client communication processes. With food bank partners such as the Food Bank Council of Michigan at the forefront of development, we understand social service organizations' strategy to continually make services more accessible to their clients and make data more accessible to their teams.

 

The Food Bank Council of Michigan is a unique organization composed of member regional food banks and their subsidiaries - each with innovative strategies to respond to the specific needs of their community. With the knowledge that data drives impact, they saw an opportunity to create a centralized data system while securing the autonomy of their partners' workflows.

 

By creating a partnership with Mobilize, the Food Bank Council of Michigan’s vision to unify data became possible. Now, each partner organization can handle client intake and other data gathering processes through digital forms sent straight to the person’s phone via text, making intake and distribution safer and more efficient than ever. This automated process replacing manual intake processes, data is centralized and updated in real-time. Using this system, the Food Bank Council of Michigan can view the impact of the organization and any partners and pantries at any moment. 

 

Feature highlight:

 

Customize Permissions for Users + Accounts
With tiered accounts, department and program leads can manage their own accounts according to their goals, while admins have access to all accounts to gain quick access to the big picture. With this new tiered functionality, high-level admins can customize permissions and access the usage details of their team and sub-organizations.

 

Gather Data Through Text
Using surveys with Enterprise makes in-the-moment data gathering and analytics possible, and with the survey template creation feature it’s never been more simple to create engaging surveys. All collected data is viewable in the platform and downloadable reports can be created at any time.

 

Communicate Directly with Contacts

Choose to communicate with all contacts, groups, or individuals in real time or schedule messages ahead of time. Urgent updates, reminders, and mass communication are made simple with the speed and reliability of our mass text messaging system.


The Mobilize Enterprise software provides organizations with accessible, secure, and customizable ways to collect and interact with resources and their own data. Whether food banks want to capture the total number of people served or granular demographic data, this solution provides the autonomy to create and choose. Mobilize offers communications platforms that are tailored to the needs of organizations in social services, government, education, healthcare, and other human-centered industries. With the lens that technology empowers people to have a greater impact, the Mobilize team is dedicated to scaling products that make a real difference for humanity.

Topics: Digital Transformation, food bank communication, food bank clients, client intake, customer story

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